FAQ

Dear Customers, the following questions are frequently asked by our customers, we put them as following, if you still have any questions haven’t been answered following, you can call our 24 hours telephone NO. to get your quick answer.

1. What are your office hours?
You can reach us from 8:00 A. M. to 5:30 P. M. GTM+8, Monday to Friday, except for weekends.
Phone:0086-576-85183615
Fax: 0086-576-85161399
During our off time, you can call our 24hours tel. No.0086-18968600988 (whatsapp)

2. How soon can I get a price quote?
Once we know the thickness and size,material,grade, then we can provide you with one competitive price quote within 24 hours.

3. Can I get a sample?
Yes, the samples are free for you. But you need to offer one courier account NO. to afford the fee for samples shipping. The samples’ sending usually takes 3-5days.

4. How can my order produced by my brand?
Yes, you can. Pls offer your brand or LOGO design to us, then we could produce all goods with your brand or LOGO. If your order quantity reaches two containers, this OEM production is FREE for you. If your order quantity cannot reach two containers, you need to pay additional USD500 for this OEM production.

5. What’s your delivery time?
Except our legal holiday, it will take 2 weeks for us to finish all your orders’ production.

6. Is there a minimum order requirement?
Due to the high machine setup cost and shipping freight, our minimum order quantity is one 20fcl container. but it is recommended for you to order one 40hc to reduce the unit price and shipping cost.

7. Will you match competitors' prices?
If you find a lower price elsewhere for the exact same specification, we will meet or beat that price as long as it is a little higher than our cost price.

8. How do I know I can trust you to make the order from you?
LINHAI XINHE has more than production experience more than 15years.we have rich export business experience and the professional services.till now we have  huge customers in more than 50 different countries of this world.

9. What are your terms of delivery?
We accept FOB, CIF etc. You can choose the one which is the most convenient or cost effective for you.

10. Where can I meet you by face to face?
We have two factories,one is in Linhai city,Zhejiang province,the other one is in Linyi city,Shandong province.so you are warmly welcome to visit our each factory at any time.

11. How can I be your sole agent in our country?
Welcome you to become our sole agent firstly. According to different countries’ demand, if your yearly purchase quantity from us can reach  3000 to 30000cubic meters , you could be our sole agent in your country. If you want to know exact quantity requirement for each country, pls feel free to contact us at any time.